Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our platform:

• Personal information: such as your name, phone number, email address, delivery address, and account login details when you register, place an order, or contact us.
• Measurement and order data: body measurements, garment preferences, order history, fitting notes, photos you upload, and related tailoring details needed to fulfil your request.
• Lead and inquiry information: details submitted through lead forms, contact forms, or service requests, including garment type, service preferences, and optional marketing attribution data (such as UTM parameters).
• Payment information: transaction details processed through our payment partners. We do not store full card numbers on our servers.
• Technical and usage data: IP address, browser type, device information, pages visited, cookies, and similar analytics data collected when you use our website.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil custom tailoring, alteration, and delivery orders.
• Schedule home measurements, connect you with tailors or partners, and manage order status updates.
• Communicate with you about your account, orders, appointments, support requests, and service-related notifications.
• Improve our website, services, product recommendations, and customer experience.
• Send promotional or marketing communications where permitted by law and based on your preferences or consent.
• Detect, prevent, and address fraud, security issues, and violations of our terms or policies.
• Comply with applicable legal, regulatory, and accounting obligations.

3. Data Sharing and Third Parties

We do not sell your personal information. We may share information only as necessary to operate our services, including with:

• Tailors and service partners: to complete measurements, stitching, alterations, and delivery.
• Payment processors: to securely process transactions.
• Technology and analytics providers: for hosting, customer support tools, communications, and website analytics.
• Legal and compliance authorities: when required by law, court order, or to protect our rights, users, or the public.

All third parties are expected to handle your data securely and only for the purposes described in this policy or as otherwise authorised by you.